Return &
Refund Policy

1. Return Eligibility

Fragrances are non-returnable and non-exchangeable once delivered. However, we will gladly assist in the following cases:

• You received a damaged or leaking product
• You received a wrong item
• Your order is incomplete or missing items

Requests must be raised within 48 hours of delivery.

2. Non-Returnable Conditions

We do not accept returns in the following cases:

• Product has been used, sprayed, or tampered with
• The seal is broken
• The request is based on personal preference (e.g., not liking the fragrance)

Fragrance is a highly personal experience, and we encourage customers to choose carefully before purchase.

3. How to Request a Return / Replacement

To initiate a request, please email us with:

• Order number
• Clear photos/videos of the product and packaging
• Brief description of the issue

Email: wecare@thebombaylab.com
Our team will review and respond within 1 – 2 business days.

4. Return Process

If your request is approved:

• We will arrange a reverse pickup (where available)
• If not serviceable, you may be asked to ship the product to us

The product must be:

• Unused
• In original packaging
• With all labels intact

5. Refunds

Once the returned product is received and inspected:

If approved:

• Prepaid orders: Refund will be processed to the original payment method
• COD orders: Refund will be processed via bank transfer

Timeline:

• Refund initiation: 3 – 5 business days after approval
• Bank processing time: 5 – 10 business days

6. Shipping Charges

• Shipping charges are non-refundable
• Return shipping will be covered by us only in approved cases of damage or incorrect delivery

7. Cancellations

• Orders can be cancelled only before dispatch
• Once shipped, cancellations are not possible

8. Refused or Undelivered Orders

If an order is:

• Refused at delivery
• Undelivered due to incorrect address

The order may be returned to us, and:

• Re-shipping charges may apply
• Refund (if applicable) will be processed after deducting shipping costs

9. Quality Check

All returned items undergo a quality inspection. We reserve the right to:

• Approve or reject refund requests
• Decline returns that do not meet eligibility criteria

10. Contact Us

For any questions or concerns, reach out to us:

Email: wecare@thebombaylab.com
Customer Support: +91-9987184590