Shipping
Policy

1. Order Processing

All orders are processed within 1 – 2 business days after confirmation.

• Orders are not processed or shipped on Sundays or public holidays.
• During high demand periods, processing times may be slightly extended.

2. Shipping Across India

We currently ship across India.

Estimated Delivery Timelines:

• Metro Cities: 2 – 4 business days
• Other Locations: 3 – 6 business days

Delivery timelines may vary depending on your location and courier partner serviceability.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• We may offer free shipping on select orders or above certain cart values, which will be clearly communicated on the website.

4. Order Tracking

Once your order is shipped, you will receive a confirmation via email/SMS with a tracking link. You can use this link to track your shipment in real time.

5. Delivery Partners

We work with reliable courier and logistics partners to ensure safe and timely delivery. However, delivery timelines are subject to:

• Courier operations
• Weather conditions
• Unforeseen disruptions

6. Delivery Delays

While we aim to deliver within the estimated timelines, delays may occur due to:

• High order volumes
• Remote location access
• External factors beyond our control

In such cases, we will keep you informed.

7. Failed Delivery Attempts

If delivery is unsuccessful due to:

• Incorrect address
• Recipient unavailable

Our courier partners may attempt delivery again. If the order is returned to us, re-shipping charges may apply.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery
• Share images (if damaged) for quick resolution

We will investigate and arrange a replacement or resolution accordingly.

9. Address Accuracy

Please ensure your shipping details are correct at the time of placing the order. The Bombay Lab will not be responsible for delays or losses due to incorrect or incomplete addresses.

10. International Shipping

Currently, we do not offer international shipping.

11. Contact Us

For any shipping-related queries, feel free to reach out:

Email: wecare@thebombaylab.com
Customer Support: +91-9987184590